ZipAnswers.com

Website Privacy Policy

Last Updated: March 7, 2023

Thank you for visiting the ZipAnswers.com website located at www.ZipAnswers.com (the"Site"). The Site is an Internet property of ZipAnswers.com ("ZipAnswers.com,""we" or "us"). This ZipAnswers.com Website Privacy Policy ("Privacy Policy") outlines the privacy practices associated with the Site. You agree to this Privacy Policy, in its entirety, when you: (a) access the Site; (b) utilize the ZipAnswers.com directory ("Directory Service") in order to obtain Listings regarding a variety of businesses, professionals, aggregators, venues, products and/or services (collectively, "Third Party Offerings") as offered and provided by the third party business entities, aggregators, networks, and professionals featured on the Site (collectively, "Third Party Service Providers"); (c) access articles, discussions and feedback on the ZipAnswers.com and/or access other content on the Site (collectively, "Content"); (d) utilize the Site’s many interactive features designed to facilitate interaction between you, ZipAnswers.com, the Ongoing Contributors and Expert Panelists participating Site users including, but not limited to, blogs, comment sections, reviews and question and answer options located in designated areas of the Site (collectively,"Interactive Services"); (e) access links to our social media pages on third party social media websites, such as Facebook® and Twitter® ("Social Media Pages," and together with the Site, Directory Services, Listings, Content, Interactive Services, Advertiser Services and Social Media Pages, the "ZipAnswers.com Offerings"). Capitalized terms not defined herein shall have the meaning set forth in the ZipAnswers.com Website Terms of Use ("Terms of Use"). IF YOU DO NOT AGREE TO THIS PRIVACY POLICY IN ITS ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE ZipAnswers.COM OFFERINGS.

Any use of the Directory Service by Site Users is not intended to, and will not create, an contractor-client relationship between any such Site Users and ZipAnswers.com. Without limiting the foregoing, any information submitted to ZipAnswers.com and/or any electronic or other communication sent to ZipAnswers.com will not create, or be covered by, an contractor-client relationship between Site Users and ZipAnswers.com.

Personally Identifiable Information We Collect

We collect your personally identifiable information when you complete the form on the Site in order to utilize the various ZipAnswers.com Offerings. We may also collect your personally identifiable information when you otherwise agree to the terms of this Privacy Policy, but do not complete the form submission process in full. The personally identifiable information that you must provide on the applicable Site Forms and/or in connection with your request for ZipAnswers.com Offerings may include, depending on the applicable ZipAnswers.com Offerings requested, all or some of the following: (a) your first and last name; (b) your e-mail address; (c) your primary telephone number; (d) your zip code; (e) the category applicable to your inquiry (where searching for a Listing); (f) information you voluntarily provide through free form text boxes, dropdown box selections, radio buttons, and checkboxes; (g) any other information requested on the applicable Site Form. 

Consent to Call Recording

From time to time, when you call us, when we call you, or when we forward calls between users and thirty party businesses, we may record those calls for quality assurance and customer satisfaction purposes. In those jurisdictions where consent is required for a party to record a telephone call, you consent to us recording such calls.

Use of Personally Identifiable Information

By submitting your personal information on the Site, you agree that we may share such personal information (other than your Sensitive Information) with Third Party Service Providers in order to complete your request for Third Party Offerings, and that the Third Party Service Providers may use such personal information for any lawful purposes, subject to any restrictions contained herein. Any information that you supply to any Third Party Service Provider shall be governed by the applicable Third Party Service Provider’s privacy policy. Please be advised that ZipAnswers.com does not itself provide Third Party Offerings, or any other related products and/or services. The ultimate terms and conditions of any Third Party Offerings provided by any Third Party Service Providers will be determined by those Third Party Service Providers.

By completing the Site Form, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR§310 et seq.), as amended from time to time (the "Rule") and applicable state do-not-call regulations. In addition, where you provide "prior express written consent" within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time ("TCPA"), you consent to receive telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided. Please note that you are not required to provide this consent in order to receive access to the ZipAnswers.com Offerings, and your consent simply allows partners of ZipAnswers and contractors in ZipAnswers’s partners’ networks, to contact you via these means. Notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, partners of ZipAnswers and contractors in ZipAnswers’s partners’ networks retains the right to contact you via telemarketing (where you supply your telephone number to us) in accordance with the TCPA, Rule and applicable state do-not-call regulations as set forth in this paragraph.

We may also employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our users’ personal information as needed to perform their functions for us but we do not permit them to use your personal information for other purposes.

We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience on the Site and/or to contact you when necessary in connection with transactions entered into by you on the Site. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may also combine the information we have gathered about you with information from other sources.

We also reserve the right to release current or past user information: (i) in the event that we believe that the user is using, or has used, the ZipAnswers.com Offerings to commit unlawful acts and/or in violation of the Terms of Use, this Privacy Policy or any other of our operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published by us from time to time; (ii) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; or (iii) if we are sold, merge with a third party or are acquired; provided, however, that if ZipAnswers.com is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information. Moreover, you hereby consent to disclosure of any record or communication to any third-party when ZipAnswers.com, in its sole discretion, determines the disclosure to be appropriate including, without limitation, sharing your e-mail address with other third-parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time.

Non-Personal Information Collection and Use

IP Addresses/Browser Type: We may collect certain non-personally identifiable information about you when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Internet Explorer, Chrome, Safari), your IP address, the type of operating system that you use (e.g.,Windows or Mac OS) and the domain name of your Internet service provider (e.g.,Verizon, AT&T). We use the non-personally identifiable information that we collect to improve the design and content of the ZipAnswers.com Offerings and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze ZipAnswers.com Offerings usage, as well as to offer you products and services.

Cookies: When an end-user visits the Site, we send one (1) or more cookies and/or gif files (collectively, "Cookies") to assign an anonymous, unique identifier to the applicable end-user’s computer or other device. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience at the Site. To find out more about Cookies, please visit www.cookiecentral.com. We use Cookies to improve the quality of the Site, including for storing user preferences, and tracking Site-user trends (such as pages opened and length of stay at the Site).

Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a Cookie, he or she may still use the ZipAnswers.com Offerings. We reserve the right to retain Cookie data indefinitely.

Behavioral Tracking/Do Not Track

We use Google Analytics on the Site, and may use other conversion rate optimization platforms. These platforms do not record personal information of Site Users, but aggregate information and activity only.

Our website utilizes Facebook pixels and tracking technologies provided by Facebook Inc. These tools allow us to measure, optimize, and enhance user experience on our website. By using Facebook pixels, we can track user interactions, such as page visits and conversions, to gain insights into user behavior and improve our services. The information collected through these pixels may include anonymous data such as IP address, device information, pages visited, and referring source. Please note that we do not collect any personally identifiable information (PII) through Facebook pixels. The collected data is used for analytical purposes, including analyzing website traffic, measuring advertising effectiveness, personalizing content, creating custom audiences, and improving our products, services, and marketing strategies.

Other Websites

The Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by our Third Party Service Providers. ZipAnswers.com is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of their third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such websites. These third-party websites have separate privacy and data collection practices and ZipAnswers.com has no responsibility or liability relating to them.

Security

We endeavor to safeguard and protect our users’ personal information. When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). The privacy of your personal information is very important to us. When our registration process asks users to submit SensitiveInformation (such as credit card information), and when we transmit such Sensitive Information, that Sensitive Information is encrypted and is protected with SSL encryption software.

Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information on are kept in a secure physical environment. We also have security measures in place to protect against the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure.

Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site is at your own risk.

Minors

Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. ZipAnswers.com does not knowingly solicit or collect information from visitors under eighteen (18) years of age. ZipAnswers.com encourages parents and guardians to spend time online with their children and  to participate and monitor the interactive activities of their children.

Opt-Out/Unsubscribe

To opt-out of receiving e-mail advertising, SMS text-based marketing (where and to the extent permitted by applicable law), telemarketing and direct mail marketing from us, you can follow the instructions at the end of the applicable marketing message or email us at info@ZipAnswers.com.

Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your use of the ZipAnswers.com Offerings and to respond to any inquiry or request made by you. To opt-out of receiving ZipAnswers.com Offerings-related and inquiry response-related messages from ZipAnswers.com, you must cease utilizing the ZipAnswers.com Offerings and submitting inquiries to ZipAnswers.com, as applicable.

Deleting and Updating Your Information

At your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove and/or modify the personal information that you have provided to us, or that we have collected. You may do so by contacting us via contact at info@ZipAnswers.com provided, however, that we ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, or data that we are required to store due to state or federal regulations.

Please be advised that deleting your personal information will terminate your access to some or all of the ZipAnswers.com Offerings. If you wish to continue using the ZipAnswers.com Offerings, you may not delete the personal information that we have on file for you.  Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Changes to this Privacy Policy

ZipAnswers.com reserves the right to change or update this Privacy Policy at any time and will update the ‘Last Updated’ date on the Privacy Policy to reflect the time of the update. 

Contacting the Site

If you have any questions about this Privacy Policy or the privacy practices of ZipAnswers.com, please feel free to e-mail us at info@ZipAnswers.com, or mail ZipAnswers, PO Box 495, Dresher, PA 19025-0495.

Your California Privacy Rights

If you are a resident of the State of California and would like to know how your "personal information" (as defined in the Shine the Light Law,Cal. Civ. Code § 1798.83) is shared with third parties, what categories of personal information that we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please contact us via email at info@ZipAnswers.com.

Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please email us at info@ZipAnswers.com. Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.